There are two ways to report something to the University through UEA’s reporting tool:
Anonymous This is 100% anonymous and the University will not have a record of who has made the report or who the report is against. This means that direct action cannot be taken as a result of your report.
You will not be contacted by Student Journey and Support Services about your report.
Reporting anonymously helps the University to understand what is happening in our community and review preventative and support measures.
Report to speak to an advisor Submitting a report with personal details through Report & Support does not automatically start the University Disciplinary process and investigation. However, if the person you are reporting is a MED student, we are obliged to share this information with the MED school due to Fitness to Practise requirements. It is important to remember that to access support, you do not need to name anyone straightaway and you can always name an individual later. It is important that you are aware of this possibility.
If you wish to report in person, you can do so by visiting the Student Information Zone (SIZ) where the Student Journey and Support Services team will arrange for your contact details to be passed to the Student Life team.
Your report will be assigned to an advisor from the Student Life team who will contact you by email, up to 3 working days after your report.
If you wish to report out of hours, please contact the Residential Life team.
If you wish to report an emergency, you should always call 999 for emergency services.
How much information to include It is up to you how much information you include in your initial report. We understand this may be difficult and advise that you only provide information that you feel comfortable to share.
You are also able to add further detail to the report when you speak to an advisor. Where possible, as the person making the report, you will be able to decide what happens next, but there are some incidences where the University are obligated to act. **If the person you are reporting is a MED student, we are obliged to share this information with the MED school due to Fitness to Practise requirements. **
Alternatively, if you prefer, you can talk about it with an adviser when you are in contact with them.
Communication Methods You will be able to choose which email address the advisor contacts you by – if you choose a personal email, please be sure to check your spam folder.
What will happen when your advisor contacts you Your advisor will reach out to explain the next steps and the options available to you. They may offer an appointment to discuss the circumstances and explore the best avenues of support. Your advisor can also explain the process for making a formal complaint to the University Disciplinary process, if this is something you are considering.
There may be times when another team in Student Journey and Support Services is best placed to help you, and your Senior Student Life advisor may ask you some questions by email before offering an appointment, to identify the most appropriate initial support.
If you submit a report but decide you do not want any support or to proceed with a formal complaint, you are not under any obligation to engage with Student Journey and Support Services. We would recommend replying to the Senior Student Life Advisor who contacts you to let them know.
For more information on making a report visit our FAQs