What support is available? 

For students 

• Student Life Adviser. An adviser can talk through the University's procedures, how to make a complaint and what support is available, in confidence. 
• Residential Life Team. Whether it is your neighbourhood Student Services Resident (SSR) or the Duty SSR, if you are living in UEA residences there is someone to talk to.   
• The uea(su) Advice Service is a free, confidential service. Advisers can support students who have been named in a disciplinary report for breach of the General Regulations for Students, and can talk through the procedure, what options are available and help you complain if you are unhappy with the process.
• Health Assured - Employee Assistance Programme. This free 24 hours a day, 7 days a week, 365 days a year service is available to all UEA students and staff. The programme offers confidential support independent from UEA, with professional consultation, counselling, information, resources and referrals to services in your local area.
• Your School. If you are a student you can talk to your academic adviser. 
• Extenuating Circumstances. If you feel your studies have been affected by what has happened you can consider applying for extenuating circumstances.

For staff 

• Human Resource Adviser. An adviser can talk through the options available whether the incident involved another staff member at UEA, a student, or a visitor to campus. 
• Health Assured - Employee Assistance Programme. This free 24 hours a day, 7 days a week, 365 days a year service is available to all UEA students and staff. The programme offers confidential support independent from UEA, with professional consultation, counselling, information, resources and referrals to services in your local area.
• Equality and Diversity at UEA. They work across the campus on equality matters for both staff and students and have a number of resources and links to support available. 
• Staff Network Groups. The University has a number of staff network groups. They are a fantastic way to network with people from all over the University, build contacts, share experiences, arrange events and socialise.  Many of the groups also offer confidential support and advisory services from their members to any member of staff. 
• Trade Unions. There are three trade unions that represent staff at the University: Unison, Unite and UCU. 

Other sources of support

General Support

•  MAP offers  advisers, counsellors, youth workers and other professionals working together to provide the best support we can to young people aged 11-25, in a way that works for them. All of their services are free and confidential. Advice covers mental health, money, housing, benefits, employment, education, training, young parents, relationships, sex, sexual health, gender, and drugs and alcohol. 
• Victim Support. If you report a crime to the police, they should automatically ask you if you would like help from an organisation like Victim Support. But anyone affected by crime can contact them directly – you don’t need to talk to the police to get Victim Support help. 

Bullying and Harassment 

• Citizens Advice provides some information on bullying and harassment 
• Young Minds has put together a blog on how to deal with bullying at University 
• Victim Support. If you report a crime to the police, they should automatically ask you if you would like help from an organisation like Victim Support. But anyone affected by crime can contact them directly – you don’t need to talk to the police to get Victim Support help. 

Domestic and Relationship Abuse 

• Leeway. Norfolk’s largest specialist provider of relationship abuse support, is available to offer free help and advice. 
• Refuge. A Freephone 24-Hour National Domestic Abuse Helpline: 0808 2000 247 
• Men’s Advice Line. Advice and support for men experiencing domestic abuse and violence. 
• Galop. For lesbian, gay, bisexual and transgender people. Galop is LGBT+ anti-violence charity. 
• Women’s Aid. A grassroots federation working together to provide life-saving services and build a future where domestic violence is not tolerated. 
• The Survivor's Handbook. From the charity Women's Aid is free, and provides information for women on a wide range of issues, such as housing, money, helping your children, and your legal rights.

Hate Crimes 

• Citizens Advice provides some useful information on the different types of harassment and hate crime people may experience including disability hate crime, racist and religious hate crime, sexual harassment, and sexual orientation and transgender identity hate crime. 
• True Vision offers guidance on reporting hate crime and hate incidents. If you do not wish to talk to anyone in person about the incident or wish to remain anonymous, there is an online form for reporting hate crime; you can report non-crime hate incidents to the police to try and prevent any escalation in seriousness. 
• Disability Equality NW runs the Developing from the Negatives Project (DFN), which aims to raise awareness of Disability Hate Crime and encourage reporting. 
• Tell MAMA supports victims of anti-Muslim hate and is a public service which also measures and monitors anti-Muslim incidents. 
• Community Security Trust (CS) helps those who are victims of anti-Semitic hatred, harassment or bias. 
• Stop Hate in Norfolk (SHiN) is a a resource for everyone who wants to work towards tackling Hate in Norfolk.

LGBT+ Community 

• BLAH LGBT+ Youth provides social & peer support groups for young gay, lesbian, bisexual, trans people or those questioning their sexuality from 14-25 yrs old. Tel: 01603 624 924
• Mermaids supports transgender, nonbinary and gender-diverse children and young people until their 20th birthday, as well as their families and professionals involved in their care.

Online Harassment

• Speak Up & Stay Safe(r). A guide to protecting yourself from online harassment.

Sexual Assaults 

• The Harbour Centre. The local Sexual Assault Referral Centre (SARC) has Independent Sexual Violence Advisers (ISVAs) who are trained to look after the needs of a survivor of rape or sexual violence to ensure they receive the best possible care and understanding. Contact them and ask to speak to an adviser in confidence. ISVAs are there to provide information to ensure an individual can make a decision that is right for them. If you have worked with an adviser in the Student Life Team in Student Services, they can help facilitate a referral to the Harbour Centre.
• Rape Crisis England and Wales. Provides further information on supporting a survivor. 
• Suffolk Rape Crisis. Provides support to women and girls aged 14 and above who have experienced any form of sexual violence. 
• Sue Lambert Trust. A Norfolk based charity that provides support for survivors of sexual abuse. 
• The Survivors Trust. A service for male survivors of sexual abuse as a child or as an adult. 
• The National Stalking Helpline can give you information and advice on support and options available to you. 
• Victim Support. If you report a crime to the police, they should automatically ask you if you would like help from an organisation like Victim Support. But anyone affected by crime can contact them directly – you don’t need to talk to the police to get Victim Support help. 

Sex, Relationships and Sexual Health

• Pregnancy Help 
  • Pregnancy Choices provides support for unplanned pregnancy or loss. Helpline: 0845 2300 123. 
  • Time Norfolk offers inclusive support across Norfolk to anyone who has been affected by pregnancy loss.
• Sexual Health and Contraception 
  • iCaSH - sexual health and contraception in Norwich (formerly family planning) provides a range of free and confidential services including all methods of contraception, counselling about unwanted pregnancy, counselling about sexual problems. Tel: 01603 287 345
  • The Grove Genito-Urinary Medicine Clinic provides free, expert and confidential advice and treatment for all sexually transmitted infections, including HIV. Tel: 01603 286 307

Mental Health and Wellbeing 

• Find sources of support and more information on our mental health and wellbeing page.